There is no denying that these days people do prefer online medium compared to the offline one. To this, mobile applications are the best way to transform the overall experience of the users into the best one.
Furthermore, the addition of chatbots in the application is making a great fuss among the users. Through the chatbot based application, users get quick responses to their queries along with getting recommendations as per their usage.
As per Gartner’s forecast, by 2020, more than 50% of medium and large enterprises will make use of chatbots in business operations. And the report is enough to show how chatbots will change the definition of ease, recommendations, and quick responses.
But, what is so special about these bots, and why are they becoming so popular?
Well, the answer is quite easy for those who have used bots while using the mobile application, meanwhile, those who have not, it is due to their ability to imitate human conversation while managing the pace. Furthermore, chatbots do offer immediate digital connections and query processing, that too in a more productive, efficient way while saving time and money.
This is one of the surveys among many then there is another survey showing-
The graphs shown above are significant enough to prove how chatbots are actually shaping the future in a more conversational way. Not just the users, chatbots are playing a major role in helping the businesses to the core.
To this, let us check out how chatbots are benefitting the business.
Like humans, bots do not want to require break and lunch break, snack break, etc., they never get tired of doing repetitive tasks.
This is the reason, they can process client requests at any time, that too without delays or pauses. Furthermore, with bots, users are not required to wait for a human operator to become available while listening to the same and monotonous call.
Also, unlike humans, chatbots can simultaneously hold thousands of conversations while providing relevant information with no errors. The number of users does not matter here as all of their queries can be attended instantly. By timely answering your users along with engaging them with your application, businesses can retain the user flow while eliminating the negative emotions and making customers happy. In short, by integrating the chatbots, businesses can always remain ahead in the competition.