There is no denying that these days people do prefer online medium compared to the offline one. To this, mobile applications are the best way to transform the overall experience of the users into the best one.
Furthermore, the addition of chatbots in the application is making a great fuss among the users. Through the chatbot based application, users get quick responses to their queries along with getting recommendations as per their usage.
As per Gartner’s forecast, by 2020, more than 50% of medium and large enterprises will make use of chatbots in business operations. And the report is enough to show how chatbots will change the definition of ease, recommendations, and quick responses.
But, what is so special about these bots, and why are they becoming so popular?
Well, the answer is quite easy for those who have used bots while using the mobile application, meanwhile, those who have not, it is due to their ability to imitate human conversation while managing the pace. Furthermore, chatbots do offer immediate digital connections and query processing, that too in a more productive, efficient way while saving time and money.
This is one of the surveys among many then there is another survey showing-
The graphs shown above are significant enough to prove how chatbots are actually shaping the future in a more conversational way. Not just the users, chatbots are playing a major role in helping the businesses to the core.
To this, let us check out how chatbots are benefitting the business.
Like humans, bots do not want to require break and lunch break, snack break, etc., they never get tired of doing repetitive tasks.
This is the reason, they can process client requests at any time, that too without delays or pauses. Furthermore, with bots, users are not required to wait for a human operator to become available while listening to the same and monotonous call.
Also, unlike humans, chatbots can simultaneously hold thousands of conversations while providing relevant information with no errors. The number of users does not matter here as all of their queries can be attended instantly. By timely answering your users along with engaging them with your application, businesses can retain the user flow while eliminating the negative emotions and making customers happy. In short, by integrating the chatbots, businesses can always remain ahead in the competition.
Better customer service
It is true, dissatisfied customers will never come to your service, application or product and will ultimately abandon it. Hence, offering best in class service and effective customer support is important.
Hence, in order to maximize the overall customer support, chatbots are taking the lead and making things easier, better and way more efficient. They can reach almost 100% satisfaction of applicants in various ways like-
- They can respond immediately.
- They do not depend on mood and emotions.
- They do not make errors.
- They provide necessary and relevant information.
- They can speak different languages.
- They do create engagement, suggest discount codes along with promoting the latest products, etc.
Human resources are always expensive than machines. For handling customer’s queries, customer support teams need a lot of employees for efficient functioning including the payment of wages and salaries.
To help businesses, a single chatbot can easily handle the workload of many employees, that too effectively.
Who likes to do the same monotonous task every day, every minute until and unless it is your job and you are obliged to do so. Moreover, doing the same task, every day makes humans prone to many errors and flaws in the work operations.
Well, with chatbots, the issues of repetitive tasks along with the worry of errors get ultimately eliminate.
Any industry can use it
A chatbot is not only applicable and useful for online shopping sites, but it can also be used easily in various different industries like- travel & tourism, eCommerce and Online Marketing, Banking and Finacial Services, HR & Recruiting process, etc.
These are the few ways through which chatbots are proving their importance while helping the business in a more precise and intelligent way. With it, if you are also willing to develop an app for your business, make sure to hire the best and most reliable mobile app development company.